Privacy Policy

Fermium Designs is a Dubai-based interior fit-out and engineering firm providing end-to-end solutions, including:

• Interior FitOut Work
• Authority Approvals
• Structural Solutions

Our website lists our office at Al Babtain Building - Office 302, Port Saeed, Deira, Dubai, with contact via +971 52 254 3903 and info@fermiumdesigns.ae.

When you interact with Fermium Designs through our website, forms, WhatsApp, phone, or email, we may collect the following information:

Personal Information

• Full name
• Email address
• Phone number
• Company name, if provided
• Project-related details
• Service requirements
• Any information you include in your message

Technical Information

We may also collect limited technical and usage data such as:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the website
• Referral source
• Cookies and similar tracking data

Project and Service Information

If you contact us regarding Fitout Approvals, authority submissions, or Project Management Services, we may collect project-specific details such as:

• Property or project location
• Type of fit-out or structural work
• Authority approval requirements
• Drawings, plans, files, or related documents you share
• Communication records related to your project

We may collect information in the following ways:

• When you fill out a contact form on our website
• When you request a callback
• When you send an enquiry through WhatsApp
• When you call us or email us directly
• When you browse our website
• When you submit project documents or service-related information
• When you communicate with us about approvals, engineering, or fit-out services

The website includes a message form with fields such as full name, email address, phone number, service required, and message, and also allows users to send details through WhatsApp for a quick response.

Fermium Designs collects your data to:

• Respond to your enquiries
• Provide quotations and consultations
• Deliver Fitout Approvals services
• Deliver Project Management Services
• Assess your project requirements
• Prepare and manage authority approval submissions
• Improve our website, services, and customer experience
• Communicate project updates and service information
• Maintain internal records
• Meet legal, regulatory, and compliance obligations

We may use your information for the following legitimate business purposes:

Service Delivery

To provide our services, including:

• Interior fit-out consultations
• Authority approvals coordination
• Structural and engineering support
• Project planning and execution
• Client communication and support

Communication

To contact you regarding:

• Your enquiry
• Project updates
• Documentation requirements
• Quotations and proposals
• Follow-ups related to your request

Website Improvement

To understand how visitors use our website and improve:

• Website content
• User experience
• Conversion forms
• Service pages
• SEO and website performance

Marketing and Business Development

We may use your information to send service-related updates, offers, or relevant business communications, where permitted by applicable law. You may request to opt out of marketing communications at any time.

Our website may use cookies or similar tracking technologies to improve performance and user experience. Cookies may help us:

• Understand visitor behaviour
• Measure website traffic
• Improve functionality
• Remember user preferences
• Support website analytics and marketing performance

You may disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

Fermium Designs does not sell, rent, or trade your personal data to third parties.

We may share information only when necessary with:

• Internal team members
• Professional advisors or consultants
• IT, hosting, website, CRM, or communication service providers
• Government departments, regulators, developers, free zone authorities, or approval bodies involved in your project
• Law enforcement or regulatory authorities when legally required

For projects involving Fitout Approvals or regulatory submissions, your information may be shared only to the extent necessary to process approvals, NOCs, permits, drawings, or related technical documentation.

We retain your information only for as long as necessary to:

• Respond to your enquiry
• Deliver contracted services
• Maintain business and project records
• Comply with legal, tax, regulatory, or contractual obligations
• Resolve disputes and enforce agreements

When your information is no longer required, we will securely delete, anonymize, or archive it as appropriate.

Fermium Designs takes reasonable technical and organizational measures to protect your personal information against:

• Unauthorized access
• Misuse
• Loss
• Alteration
• Disclosure
• Destruction

While we aim to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Our website may contain links to third-party platforms or services, including communication tools such as WhatsApp. Our website also links to WhatsApp for chat/contact.

If you use any third-party platform, your information may also be subject to that platform's own privacy policy and terms. We recommend reviewing those policies before sharing sensitive information.

Depending on applicable laws and regulations, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to certain processing
• Request restriction of processing
• Withdraw consent where processing is based on consent
• Request that we stop sending marketing communications

To exercise any of these rights, please contact us using the details below.

Our website and services are intended for business users, property owners, contractors, consultants, and adults seeking professional services. We do not knowingly collect personal information from children.

If we become aware that information from a child has been collected without proper authorization, we will take appropriate steps to remove it.

If you contact Fermium Designs from outside the UAE, your information may be processed in the UAE or through service providers supporting our business operations. By submitting your information, you acknowledge that your data may be handled in accordance with this Privacy Policy.

Fermium Designs may update this Privacy Policy from time to time to reflect:

• Changes in our services
• Legal or regulatory updates
• Website or business process improvements

Any updated version will be posted on this page with a revised effective date.